Refund & Cancellation Policy

Welcome to our The Idea Factory! By using our website, you agree to the following Refund & Cancellation Policy:

If it suspects a fraudulent transaction, or
If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
For any reason outside the control of the PixelDiode including causes for delivery related logistical difficulties.

Refund/cancellation policies applicable in the following conditions:

In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.
However, the order once delivered cannot be cancelled in any case.
In case there is an option for online download of data than cancellation will not be possible.
In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited
PixelDiode offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account
In case of part cancellations, the amount refunded will be corresponding to the part cancellation.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Idea Factory is not responsible for third party access to your account that results from theft or misappropriation of your account. The Idea Factory and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Cancellation/Refund Policy

Due to the very quick nature of our business, we process orders as soon as they are approved online. As a result, we cannot guarantee your order can be cancelled. To request a cancellation, please contact our customer support department as quickly as possible within 24 hours of placing your order at 08048067157 or contact@theideafactory.com. Cancellation requests will only be accepted within 24 hours of placing your order. We will process the request and let you know if your cancellation has been accepted.

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